PLEASE NOTE: We are open and operating business as usual, with procedures incorporated to protect staff and customers.
Delivery will be contact free but there must be a person available to accept delivery (excl. samples - these will be posted). If you are shielding and/or not able to accept a parcel, please state a safe place for delivery as a delivery note on your order.
International deliveries may be delayed.
Everything you need to know from the moment your order is placed with wallpaperempire.co.uk. For store purchases, please refer to the store from which you purchased the product where our friendly team will be happy to assist.
If you don't see an answer to your question, don't hesitate to email us at email@example.com.
All orders must be signed for at the address to which it is shipped. We offer competitive world wide delivery rates. For pricing, please add the desired products to your basket and choose your delivery country at the checkout. Our system will then calculate the weight of your order and show the delivery cost.
How long does delivery normally take?
Economy delivery takes between 3-10 working days and other timings are listed below. For International delivery options, an estimated delivery date will be given at the checkout when you enter your address.
Where is my order?
For any order updates including tracking, please email us st firstname.lastname@example.org.
How much is delivery charge?
All delivery costs are listed below. For International delivery costs, a delivery charge will be calculated at the checkout when you enter your address.
Why is delivery charge to Northern Ireland different to other parts of the UK?
Delivery charge is reflected in the courier charges we incur when delivering overseas. Unfortunately, this also includes Northern Ireland.
When is the cut-off time for next day delivery?
The cut-off time for Express Delivery (Next Working Day) is 2pm. Orders made after 2pm on Express Delivery will take 1-2 working Days.
If you would like to return any products to us, please notify us by emailing email@example.com
Returns must be made and paid for by the customer. You can use an online service like Collect+ (see below) to send your return to us by dropping it off at a convenient location covered by a Collect+ location convenient to you.
If you are returning an item from outside of the UK, we suggest using an international courier. All costs are the responsibility of the customer.
Opened test pots and wallpaper samples cannot be returned
We advise that all rolls are inspected prior to hanging as a refund can not be issued once the product has been hung. We also can not be held responsible for decorators costs when goods are not inspected prior to hanging - you should not throw away the Product Labels until you have finished decorating.
HOW TO RETURN?
If you would like to return any products to us, please notify us by emailing at firstname.lastname@example.org
Returns must be made and paid for by the customer. We recommend you use an online service like Collect+ to send your return to us by dropping it off at a convenient location covered by a Collect+ location convenient to you.
Other Postal Returns:
Returns must be sent to:
Unit2 Bradbeck Road
(Only receives parcels, not open to the public)
Please note: All returns for online orders must be SENT to the Returns Department.
For health and safety reasons our distribution centre is NOT open to the public. However, we do accept returns via any courier of your choice.